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Shipping Policy

Last updated: March 12, 2026

Processing Time

  • In-stock items: 1–3 business days
  • Custom or engraved items: 5–10 business days
  • Pre-order items: Subject to the estimated shipping date as indicated

During peak promotional periods (Black Friday, holidays, flash sales), processing time may be extended by an additional 2–3 business days. If an item has a longer production lead time, it will be clearly noted on the product page.

Pre-Order Items

Some items may be available for pre-order — meaning the item has not yet been made or received, but is open for purchase. Pre-order items will be clearly marked on the product page with:

  • A Pre-Order label and estimated shipping date
  • Pre-order items will begin shipping on the listed date in the order they were placed
  • If the estimated shipping date changes, we will notify you in advance via email
  • Once pre-order items have shipped, delivery timeframes are the same as in-stock items (see the shipping rate table below)
  • Pre-order items can be purchased together with in-stock items in the same order — the in-stock portion will ship as normal, and the pre-order portion will ship separately after the estimated shipping date

Once your order has shipped, you will receive an email with tracking information.

Order Modifications

To ensure prompt shipping, we process orders quickly. If you need to change the shipping address or order details, please contact customer service as soon as possible. Once an order has entered production or has been shipped, the shipping address cannot be modified or rerouted. Custom-made or engraved items cannot be canceled or modified once production has begun.

Shipping Rates & Delivery Times

All prices listed below are in US dollars (USD). For Asia-Pacific and other regions, the checkout page will automatically display the free shipping threshold and shipping costs in your local currency.

United States

Orders $59+ free shipping; under $59: $4.99 — estimated 12–15 business days delivery

Canada

Orders $59+ free shipping; under $59: $5.99 — estimated 12–15 business days delivery

Europe (UK, EU)

Orders $59 / €55 / £49+ free shipping; under threshold: $6.99 / €5.99 / £4.99 — estimated 10–15 business days delivery

Asia-Pacific (Australia, Japan, South Korea, etc.)

Orders $59+ Free Shipping; Under $59 $5.99 — Estimated 10–15 business days delivery

Other Regions

Orders $89+ Free Shipping; Under $89 $9.99 — Estimated 20–35 business days delivery

Delivery times are calculated from the shipping date, not the order date. Actual delivery times may vary depending on your location, customs clearance, and local postal services.

We currently offer standard shipping only. Express shipping is in the works — if you have an urgent need, please contact our customer service team.

EU and UK consumers: Unless otherwise agreed, we will deliver your items within 30 days of your order. If delivery cannot be completed within this period due to special circumstances, we will notify you promptly and offer the option to cancel your order for a full refund.

Shipping for Mixed Orders Containing Pre-Order Items

When your order includes both in-stock and pre-order items, in-stock items will be shipped first, and pre-order items will be shipped separately once they become available. Shipping is calculated once based on the total amount of all items in the order — you will not be charged shipping twice due to split shipments.

The free shipping threshold is based on the combined total of all items in the order. As long as the total amount of the entire order meets the free shipping threshold listed above, free shipping applies.

Example: You purchase a $35 in-stock necklace and a $30 pre-order bracelet (totaling $65), which meets the $59 free shipping threshold — the entire order qualifies for free shipping, even though the in-stock and pre-order items are shipped separately.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package at any time through the following methods:

  1. Click the tracking link in the shipping confirmation email
  2. Log in to your LumaLark account → My Orders

Please allow 24–48 hours after receiving the shipping confirmation email for the tracking information to become active.

Duties & Taxes

All LumaLark orders are shipped via Delivered Duty Paid (DDP). Customs duties, import taxes, and VAT are included in the checkout price — no additional fees are required upon delivery.

  • EU Orders: VAT is charged at checkout based on the rate of your member state and is included in the checkout price.
  • UK Orders: UK VAT (20%) is included in the checkout price.
  • Other International Orders: Customs duties and import taxes are included in the checkout price.

Customs policies in certain remote countries or regions may prevent DDP from fully covering all fees. If your order encounters any issues during customs clearance, please contact our customer service team and we will assist you in resolving the matter.

The price shown at checkout is the final price you pay — no hidden fees.

Shipping Insurance & Risk Transfer

All LumaLark packages are fully insured. The risk of the goods transfers to you when you or your designated recipient actually receives the goods. Prior to that, the risk of loss or damage during transit is borne by us.

If your package is lost or severely damaged during transit, please contact our customer service team promptly. We will verify the shipping status within 2 business days and arrange a reshipment or full refund for you — no additional proof required on your part.

Special Circumstances & Delivery Delays

During natural disasters, pandemics, armed conflicts, changes in government regulations, or other force majeure events, deliveries to certain regions may experience delays or temporary disruptions. If your order is affected, we will:

  1. Notify you promptly via email of the expected delay
  2. Offer the option to cancel the order and receive a full refund (for unshipped orders)
  3. For shipped orders that remain undelivered for an extended period, assist with tracking or arrange a refund

We will post announcements on our homepage and checkout page regarding affected regions and estimated recovery times. For more legal details, please refer to Terms of Service, Section 15 (Force Majeure).

Important Notes

  • We currently ship to most countries and regions worldwide. If your country is not available at checkout, it may be temporarily unsupported due to export controls or logistics restrictions. Please contact our customer service team for more details. For related legal information, please refer to Terms of Service, Section 10.
  • We do not ship to PO Boxes. Using freight forwarder addresses is not recommended; any delivery issues arising from the use of freight forwarders are the responsibility of the recipient.
  • At checkout, you will see the most accurate shipping options and estimated delivery dates for your region.

Packaging

Every LumaLark order arrives in our signature gift packaging — a branded jewelry box paired with a soft velvet pouch, requiring no additional wrapping whether for gifting or keeping. The outer packaging does not display product contents or pricing information, and packaging materials are preferentially made from recyclable materials.

In this policy, business days refer to Monday through Friday in the Eastern Time (ET) time zone, excluding U.S. federal public holidays.

This policy forms part of the Terms of Service, where applicable law and dispute resolution are detailed.