Contact Us

We're happy to help

Have questions about orders or products? Your question may already be answered in our FAQ. If you can't find the answer, feel free to reach out to us through the following channels.

You can also check our Shipping Policy or Return & Exchange Policy for more details.

Customer Service

Email: [email protected]

We will respond to your email within 1 business day.

Service Hours (Eastern Time, ET):

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday & Public Holidays: Closed

During peak promotional periods (Black Friday, holiday seasons), response times may be slightly longer. Thank you for your patience.

Common Inquiry Types

Order Status: Please provide your order number (a number starting with # , e.g. #42)
Returns & Exchanges: Order number + reason for return or exchange
Product Inquiries: Product name or link + your question
Designer Collaboration: Community username + portfolio link
Media Partnerships: Media name + partnership intent
Business Partnerships: Company name + partnership proposal summary

Media & Business Partnerships: [email protected]

Stay connected with our creator community for inspiration.

Instagram: @lumalark
Facebook: [LumaLark]
Pinterest: [LumaLark]: [LumaLark]
YouTube: [LumaLark]
TikTok: @lumalark

Live Chat

You can also reach us in real time via the live chat button in the bottom right corner of our website.

Live chat availability aligns with our customer service hours. Outside of business hours, you may leave a message, and we will prioritize it on the next business day.

Consultation by Appointment

Looking for the perfect piece or need styling advice? Our jewelry experts are available for one-on-one consultations. Please contact us via email to schedule an appointment.

Dispute Resolution

EU consumers may submit complaints through the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr