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Terms of Service

Last Updated: March 12, 2026

Welcome to the LumaLark website (hereinafter referred to as the Site). This Site is operated and managed by LumaLark LLC, a limited liability company organized under the laws of the State of Wyoming, United States (hereinafter referred to as LumaLark, we, or the Company).

Please carefully read the following Terms of Service (hereinafter referred to as these Terms) before using this Site or purchasing any products through it. By using this Site or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this Site.

1. Definitions

  • User or You: refers to any individual who accesses or uses this Site
  • Products: refers to all jewelry products displayed and sold on this Site
  • Order: refers to a purchase request submitted by you through this Site
  • Designer: refers to certified artisans who participate in LumaLark's community-driven design projects
  • Content: refers to any text, images, designs, reviews, or other materials posted or submitted on this Site

2. Eligibility

You must be at least 16 years of age to browse this Site and create an account. You must be at least 18 years of age to purchase products. By placing an order, you represent and warrant that you are at least 18 years of age and are legally capable of entering into a binding contract.

If you are purchasing on behalf of another person (such as buying a gift for a minor), you confirm that the purchase complies with the applicable laws of your jurisdiction and that you assume full responsibility for the transaction and the recipient's use of the products.

3. Account

3.1 Account Creation

You may choose to create an account or shop as a guest. When creating an account, you must provide accurate, complete, and up-to-date information, and you are responsible for maintaining the accuracy of your account information.

3.2 Account Security

You are responsible for safeguarding your account login credentials and for all activities that occur under your account. If you discover any unauthorized use of your account, please notify us immediately.

3.3 Account Termination

We reserve the right to suspend or terminate your account under the following circumstances:

  • Violation of any provision of these Terms
  • Providing false or inaccurate information
  • Fraudulent or abusive conduct
  • Inactive accounts that have been unused for an extended period (with prior notice)

Prior to termination, we will notify you 7 days in advance via email (except in cases of urgent security threats or fraud, in which case termination may be immediate). After account termination, your pending orders will be fulfilled or refunded as normal, and the retention and deletion of your account data are governed by our Privacy Policy. If you disagree with the account termination decision, you may contact customer service to file an appeal within 30 days of receiving the notice.

4. Products and Orders

4.1 Product Information

We make every effort to ensure that the product descriptions, images, and prices displayed on this website are accurate. However, as our products are handmade, each piece may have slight natural variations — this is part of the unique charm of handmade beaded jewelry and does not constitute a defect.

Product images are for reference only. Actual colors may vary slightly due to monitor settings.

4.2 Pricing

All base prices are listed in US dollars (USD). At checkout, prices may be displayed in your local currency (e.g., EUR, GBP, etc.) based on your region, with exchange rates determined at the time of checkout. Checkout prices include applicable customs duties, import taxes, and value-added tax (VAT) calculated based on your shipping address, using a Delivered Duty Paid (DDP) model, so no additional payment is required upon delivery (see our Shipping Policy).

We reserve the right to adjust prices at any time, but price adjustments will not affect orders that have already been confirmed. If a price is clearly erroneous due to a system error, we will contact you to confirm or cancel the order.

4.3 Formation of Contract

Your submission of an order constitutes an offer to purchase. A purchase contract between you and LumaLark is officially formed when we send the shipping confirmation email. If an order is shipped in multiple batches, each batch forms a separate contract. The timing of contract formation for pre-order items differs; please refer to Section 4.5. We reserve the right to refuse or cancel orders due to insufficient stock, pricing errors, or other reasons, and will notify you promptly.

4.4 Stock and Availability

As our products are limited-edition and handmade, stock is limited. We do not guarantee the continuous availability of any specific product at any time. Sold-out items will be marked accordingly on the product page.

4.5 Pre-Order Items

Some products may be offered as pre-order items, meaning the products have not yet been completed or received but are already available for purchase. The following terms apply to pre-order products:

  • Pre-Order Label: The product page for pre-order items will clearly display a "Pre-Order" label along with the estimated shipping date. By placing an order, you acknowledge and accept the estimated shipping timeline
  • Shipping Order: Pre-order items will be shipped in the order they were placed after the estimated shipping date. Once pre-order items are shipped, delivery timeframes are the same as those for in-stock items
  • Shipping Date Changes: If the estimated shipping date needs to be delayed due to production or supply reasons, we will notify you in advance via email and provide the option to cancel the order for a full refund
  • Split Shipments: When pre-order items are purchased together with in-stock items, in-stock items will be shipped as normal, and pre-order items will be shipped separately after the estimated shipping date
  • Cancellation and Refunds: You may request cancellation of pre-order items at any time before shipment and receive a full refund. Once the item has been shipped, the standard Return and Exchange Policy
  • Contract Formation: The purchase contract for pre-order items is formed at the time you complete payment (not at the time of shipment), establishing the rights and obligations of both parties, including locking in the product price. Although the contract is formed in advance, your statutory right of withdrawal (if applicable) still begins from the date you actually receive the product
  • Seller Cancellation: If a pre-order item cannot be delivered due to production, supply, or other circumstances beyond our control, we will notify you promptly and issue a full refund within 14 days of the notification. The contract terminates upon completion of the refund
  • Pre-Order Quantity Limits: Pre-order items are available in limited quantities and are offered on a first-come, first-served basis

4.6 Gift Cards

Gift cards are issued in electronic form and are valid for 24 months from the date of purchase (unless otherwise required by applicable law). Gift cards are not redeemable for cash, non-refundable, and non-transferable. If the gift card balance is insufficient to cover the full order amount, the remaining balance may be paid using other payment methods. If a gift card is lost or used without authorization, please contact customer service promptly, and we will assist with reissuance after verifying your identity.

Laws in certain jurisdictions may prohibit expiration dates on gift cards or require that low balances be redeemable for cash. Such statutory rights are not limited by the terms above.

5. Payment

5.1 Payment Methods

We accept the following payment methods:

  • Bank Cards: We accept major credit and debit cards including Visa, Mastercard, American Express, and others, securely processed through Airwallex
  • Local Payment Methods: Depending on your region, we support various local payment methods (such as Alipay, WeChat Pay, iDEAL, Bancontact, etc.), securely processed through Airwallex. Available local payment methods will be automatically displayed on the checkout page based on your location
  • Direct Stablecoin Payment: You can complete payment directly using USDT or USDC stablecoins, processed through PayRam

5.2 Payment Confirmation

For bank card or local payment method payments through Airwallex, payment is confirmed upon successful confirmation by Airwallex. For direct stablecoin payments, the transaction is considered complete once confirmed on the blockchain network.

5.3 Payment Security

We do not directly store your payment card information. When paying through Airwallex (including bank cards and local payment methods), payment data is processed by Airwallex in accordance with the highest industry security standards compliant with PCI-DSS. For details on how payment data is handled, please refer to our Privacy Policy.

5.4 Compliance and Identity Verification

LumaLark reserves the right to request additional identity verification information from you for anti-money laundering and related legal compliance purposes. If you refuse to provide the necessary verification information, we may be unable to process your order or may restrict your account functionality.

5.5 Refund Methods

Refund methods depend on your original payment method:

  • Orders paid via Airwallex (bank card or local payment methods): Refunds will be returned to your original payment method
  • Orders paid via PayRam (direct stablecoin payment): Refunds will be returned to your payment wallet in USDT/USDC stablecoins, with the refund amount calculated based on the USD equivalent at the time of purchase. By choosing this payment method, you have confirmed and agreed during the checkout process to receive refunds in stablecoins

The market price of USDT/USDC may experience brief fluctuations. The refund amount is calculated based on the nominal USD value at the time of purchase. If you are unable to provide a valid wallet address, you may contact customer service to arrange a refund via bank transfer.

See our Return & Exchange Policy for details.

5.6 Payment Disputes

For bank card transactions paid via Airwallex, you are entitled to standard dispute rights provided by your card issuer (including chargebacks), and LumaLark participates directly in the dispute process as the merchant of record; for transactions completed via local payment methods, you may resolve disputes through the respective payment platform's dispute resolution mechanism.

LumaLark Product Dispute Resolution Mechanism: Regardless of the payment method you use, if you have any disputes or dissatisfaction with products purchased through this website, please contact our customer service team first ( [email protected]). We commit to providing an initial response within 48 hours of receiving a dispute request, and completing the dispute investigation and proposing a resolution within 14 business days (including but not limited to refunds, exchanges, or other reasonable compensation). Our goal is to ensure that you receive fair and timely dispute resolution regardless of the payment method used to purchase products.

EU consumers: You may also submit a complaint through the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. UK consumers may contact Citizens Advice or Trading Standards for assistance.

6. Shipping

The delivery of products is subject to our Shipping Policy, which forms part of these Terms. Please read it carefully before placing an order.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds for products are governed by our Return and Exchange Policy, which forms part of these Terms.

EU and UK Consumers: Nothing in these Terms limits your statutory rights under applicable consumer protection laws, including but not limited to the statutory right of withdrawal within 14 days of receiving the goods.

8. Privacy and Data Protection

The collection, use, storage of your personal information and the use of cookies when you use this website are governed by our Privacy Policy, which forms part of these Terms. By using this website, you acknowledge that you have read and understood our Privacy Policy.

9. Intellectual Property

9.1 LumaLark's Rights

All content on this website, including but not limited to brand logos, website design, copy, graphics, and software code, is the intellectual property of LumaLark LLC or its licensors and is protected by copyright, trademark, and other applicable laws.

You may not copy, modify, distribute, display, or otherwise use any content on this website for commercial purposes without our written permission.

9.2 Designer Content

The intellectual property ownership and licensing of original designs submitted by designers through the LumaLark community are separately governed by the Designer Agreement.

9.3 User Content

For comments, reviews, and other content you post on this website, you grant LumaLark a non-exclusive, royalty-free, worldwide, transferable (limited to LumaLark affiliates and successors) license to use such content for display, promotion, and operational purposes. This license automatically terminates after you delete the relevant content or close your account, except for content that has been reasonably incorporated into published marketing materials. You warrant that the content you post is original or that you have the right to post it, and that it does not infringe any third-party rights. If your user content contains personal data, its processing is governed by our Privacy Policy.

10. Export Controls and Sanctions Compliance

The services and products on this website are subject to U.S. export control laws and economic sanctions regulations. You represent and warrant that:

  • You are not located in a country or region currently sanctioned by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC)
  • You are not listed on any U.S. government restricted party list (including the OFAC Specially Designated Nationals and Blocked Persons List, i.e., the SDN List)
  • You will not transship products purchased through this website to sanctioned countries or regions, or resell them to sanctioned individuals or entities

As of the last update date of these Terms, sanctioned regions include but are not limited to North Korea, Iran, Cuba, Syria, the Crimea region, etc. The most current sanctions lists are subject to official OFAC publications.

We reserve the right to refuse, cancel, or terminate any order or account for compliance reasons, without prior notice or liability.

11. User Conduct

When using this website, you agree not to:

  • Post false, misleading, abusive, or illegal content
  • Impersonate any person or misrepresent your affiliation with any individual or entity
  • Interfere with or attempt to disrupt the normal operation of this website
  • Use automated tools (bots, crawlers, etc.) to access this website on a large scale
  • Use this website for any fraudulent activities
  • Infringe upon the intellectual property rights or other legitimate rights of others

Violation of the above rules may result in account suspension or termination, and legal liability may also be pursued.

12. Disclaimer

To the maximum extent permitted by applicable law:

  • This website platform and its related technical services are provided on an "as is" and "as available" basis, and we make no express or implied warranties regarding the continuous availability, error-free operation, or security of the website
  • For products purchased through this website, we warrant that they conform to the descriptions and quality standards on the product pages, but do not guarantee that the products will meet your other specific expectations

This disclaimer does not affect your statutory rights under applicable consumer protection laws. For products with statutory quality guarantees, your statutory rights are not limited.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

  • LumaLark shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of or inability to use this website
  • Our total liability for any single event or series of related events shall not exceed the order amount giving rise to the dispute

The following are not subject to the above limitations:

  • Damages caused by our gross negligence or willful misconduct
  • Personal injury
  • Liability that applicable law does not permit to be excluded or limited

EU and UK Consumers: This section does not limit your mandatory rights under local consumer protection laws.

14. Indemnification

You agree to reasonably indemnify and hold LumaLark harmless from any claims, losses, and expenses (including reasonable attorney's fees) arising from:

  • Your violation of these Terms
  • User content you post that infringes third-party rights
  • Your unlawful conduct

This section does not apply where consumer protection laws in any jurisdiction prohibit requiring consumers to assume indemnification obligations. Indemnification obligations do not affect your statutory rights under applicable law.

15. Force Majeure

LumaLark shall not be liable for any delay or failure in performance caused by force majeure events. Force majeure events include but are not limited to: natural disasters, epidemics or public health emergencies, war or terrorist activities, government actions or regulatory changes, blockchain network failures or severe congestion, third-party payment service interruptions, supply chain disruptions, strikes or labor disputes, and other events beyond our reasonable control.

During a force majeure event, the affected party's obligations shall be suspended to a reasonable extent. If the force majeure event continues for more than 90 days, either party shall have the right to terminate the affected order. When an order is terminated due to force majeure, LumaLark will refund the full amount you have paid within 14 days of termination, with the refund method executed in accordance with Section 5.5.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law rules.

16.2 Governing Language

The original language of these Terms is English. We provide Chinese and other translated versions for ease of reading. In the event of any inconsistency or ambiguity between different language versions, the English version shall prevail. In legal proceedings, if the court of jurisdiction requires a version in another language, we will provide a reviewed translation.

16.3 Dispute Resolution

In the event of any dispute arising from these Terms or this website, both parties shall first attempt to resolve it through amicable negotiation. If negotiation fails:

  • U.S. Users: Disputes shall be submitted to a court of competent jurisdiction in the State of Wyoming for resolution
  • EU Consumers: You may also submit a complaint through the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr, or seek assistance from the consumer protection agency in your country
  • UK Consumers: You have the right to bring proceedings in the courts of England and Wales (or Scotland, Northern Ireland), and you may also contact Citizens Advice or Trading Standards for assistance

16.4 Consumer Protection

Nothing in these Terms excludes or limits any rights granted to you under the mandatory consumer protection laws of your jurisdiction.

17. Miscellaneous

17.1 Changes to Terms

We reserve the right to modify these Terms at any time. The modified Terms will take effect upon posting on this page, and the Last Updated date at the top of the page will be updated. For material changes, we will notify you via email or a prominent notice on the website. Your continued use of this website constitutes acceptance of the modified Terms.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, and the remaining provisions shall continue in full force and effect.

17.3 Waiver

Our failure to exercise or delay in exercising any right under these Terms shall not constitute a waiver of that right.

17.4 Accessibility

LumaLark is committed to making this website accessible to all users, including those with disabilities. We continuously improve the accessibility of our website, targeting WCAG 2.1 AA standards. If you encounter any accessibility issues while using this website, please contact [email protected], and we will assist you as soon as possible.

17.5 Entire Agreement

These Terms (together with our Privacy Policy, Shipping Policy, and Return & Exchange Policy) constitute the entire agreement between you and LumaLark regarding the use of this website, superseding all prior oral or written agreements.

18. Contact Us

If you have any questions about these Terms, please contact us:

Email: [email protected]

Email Subject: Terms of Service Inquiry

Live Chat: [Live chat link TBD]

EU Consumers: Under the EU Consumer Rights Directive, we are obligated to provide effective contact methods. If the above contact methods do not meet your needs, please submit a complaint through the ODR Platform.